Senior Public Space Operations Manager


Who We Are

The DowntownDC BID is a private nonprofit organization that provides capital improvements, resources, and research that keep the DowntownDC BID area clean, safe, and economically and environmentally strong and accessible. The DowntownDC BID is a catalyst, facilitator, and thought leader in diversifying the economy, promoting public/private partnerships, and enhancing the downtown D.C. experience for all. This special area, where property owners have agreed to tax themselves to fund services, encompasses a 138-block area of approximately 520 properties from Massachusetts Avenue on the north to Constitution Avenue on the south, and from Louisiana Avenue on the east to 16th Street on the west.

Position Summary

The DowntownDC BID is looking for a full-time Senior Public Space Operations Manager. The purpose of this position is to ensure the daily execution and deployment of operations staff to maintain all aspects of zone cleaning and special project tasks.

  • Ensures the proper operation of equipment and that the equipment is safe and fully operational.
  • Oversees and assists with the maintenance of our landscaping program, which includes mulching, shrub pruning, and weed and debris control of flower beds.
  • Coordinate services with vendors and build working relationships.
  • Recommend and oversee the purchase of new equipment that assists in the successful operation of the Downtown DC Clean and Safe program.

This position has a broad scope and exercises independent decision-making within established guidelines. Has discretion on routine financial and personnel decisions and makes recommendations to the Deputy Director on more significant financial and personnel matters. Supervises and manages staff and services, which require sound judgment, assertiveness, tact, and application of professional principles and guidelines.

The BID is seeking a passionate and energetic candidate to be the BID’s eyes and ears on the street in downtown D.C. The Senior Public Space Operations Manager maintains a strong, visible presence in the BID area and works a flexible schedule that includes regular weekend hours. This is a great opportunity to do so much more!

This position reports to the Deputy Director of Public Space Operations.

  • Schedule, train, supervise, and motivate employees for the maintenance department.
  • Regular inspections of the BID area looking for and reporting on issues that need to be addressed in areas, such as trash, street, and sidewalk maintenance, graffiti, and poor landscaping.
  • Monitor daily operations of the BID Safety and Maintenance Ambassadors (SAMs) team, ensuring performance and quality assurance for maintenance, painting, and landscaping contractors.
  • Maintain work order system and generate and maintain regular program reports.
  • Coordinate work performed by outside vendors.
  • Ensure efficient repair schedules and review repair cost estimates.
  • Prioritize the maintenance and repairs of BID equipment and parts.
  • Control and monitor inventory.
  • Ensure all vehicles are cleaned, fueled, and in proper working order.
  • Implement safety policies and procedures for the Operations Department.
  • Develop maintenance procedures and ensure implementation.
  • Monitor expenses and control the budget for maintenance.
  • Manage relationships with contractors and service providers.
  • Make sure buildings and their services meet the needs of the people who work in them.
  • Associate degree or equivalent in training, education or five years of experience as maintenance manager, or equivalent combination of experience, training, and education.
  • Excellent attendance and communication skills.
  • Ability to multi-task with attention to detail.
  • Ability to work well with others.
  • Climb ladders and use scissor lifts to perform maintenance and repairs, painting, and cleaning of elevated areas.
  • Stand, walk, bend, stoop, push, pull, grasp, and reach above the head for extended periods of time.
  • Significant demonstrated experience managing teams of management and support staff, contractors, vendors and volunteers, enriching the skills of each team member and empowering the creative spark that drives the event(s) while producing timely results.
  • Proficiency in Microsoft Office, database management
  • Excellent written and verbal communication skills, to prepare contracts and proposals and to represent the President and the Festival publicly, as well as to partners.
  • Schedules and participates in emergency on-call shifts and after-hours maintenance.
How to apply

To apply, please email a copy of your resume to with the subject line “Senior Public Space Operations Manager.”

BID Employment Conditions

DowntownDC BID employees must have received or be willing to receive the COVID-19 vaccination by the date of the hire to be considered. Proof of vaccination is required. Employment offers are conditional upon successful references, criminal background check, and screening for illegal substances.

Affirmative Action/Equal Employment Opportunity

As an Affirmative Action/Equal Opportunity Employer, DowntownDC is committed to excellence through diversity; the DowntownDC BID recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. Please note that all new DowntownDC BID employees must have permission to work in the U.S.; therefore, employment eligibility verification is required.