Safety/Hospitality and Maintenance Supervisor

Share

Who We Are

The DowntownDC Business Improvement District (BID) is a private nonprofit organization that provides capital improvements, resources, and research that keep the DowntownDC BID area clean, safe, economically and environmentally strong, and accessible. The DowntownDC BID is a catalyst, facilitator, and thought leader in diversifying the economy, promoting public-private partnerships, and enhancing the DowntownDC experience for all. This special district, where property owners have agreed to tax themselves to fund services, encompasses a 138-block area of approximately 520 properties from Massachusetts Avenue on the north to Constitution Avenue on the south, and from Louisiana Avenue on the east to 16th Street on the west.

Position Summary

The Safety/Hospitality and Maintenance Supervisor will assign, equip, motivate, monitor, and report on the daily work of 10-20 employees. The supervisor will ensure compliance with all policies and procedures, including but not limited to safety, customer service, uniform, and professional image, attendance, punctuality, and productivity of team members. The supervisor will receive, prioritize, and execute work requests and provide timely and consistent reporting of all personnel activities in accordance with established procedures.
This position has a broad scope and represents DowntownDC to employees, the general public, property managers, and tenants. The individual directs the activities of assigned personnel, monitors their performance, and manages daily activities within the established policies and guidelines.

Responsibilities

The Safety/Hospitality and Maintenance Supervisor acts as a role model for the workforce and often personally carries out the duties and responsibilities of DowntownDC SAMs, including homeless outreach, hospitality, safety, customer service, and communication functions. The supervisor may be assigned to day and/or evening shifts and weekends.

The supervisor will:

  • Assign, equip, motivate, monitor, and report on the daily work of 10-20 employees
  • Ensure compliance with all policies and procedures, including but not limited to safety, customer service, uniform, and professional image, attendance, punctuality, and productivity of team members.
  • Receive, prioritize, and execute work requests and provide timely and consistent reporting of all personnel activities in accordance with established procedures.
  • Assist management, as assigned, with scheduling, deployment, inventory, and reporting functions.
  • Conduct roll calls, inspections, and information sessions: ensure that all posts are covered and that appropriate equipment and resources are in place.
  • Assist with training and orientation of new employees.
  • Evaluate employee performance on an ongoing basis; provide motivational support and correct deficiencies as needed. Conduct daily tours of all posts, on foot or bicycle, for effective quality control.
  • Respond to emergency situations, coordinate service for special events.
  • Liaison with property managers and other Downtown BID members to provide ongoing communication and responsiveness to concerns.
  • Operate company vehicles in accordance with specific regulations.
  • Act as management’s representative in explaining and enforcing policies and procedures, programmatic changes, and directives.
  • Perform other duties as requested and assigned.

The DowntownDC SAM Supervisor reports to the Deputy Director of Public Space Operations or another designee.

Requirements
  • Prior experience as a supervisor of hourly public contact or service employees is required; a minimum of three years is preferred. Minimum five years’ work experience in a related field, including law enforcement, security, tourism, hospitality, or other service industry preferred.
  • Demonstrated leadership ability and professional demeanor required.
  • Clear verbal communication skills, fluency in spoken English language required; bilingual preferred. Demonstrated ability to write information clearly. Good interpersonal skills, willingness, and ability to interact with a wide range of individuals is required. Tact, good judgment, and ability to remain calm and positive under pressure.
  • Physical stamina is required to perform duties outdoors eight hours daily, in all weather conditions. This is a standing/walking position. Flexibility in scheduling, including some evenings and/or weekends, is required.
  • High school education or equivalent required, as well as the ability to learn and retain directions, facts on area attractions and the Washington D.C. Metro system and major streets/highways required.
  • Willingness and ability to represent management policies positively and consistently to employees, clients, and the general public are required.
How to Apply

Applications must be received by December 23, 2022, to ensure maximum consideration. To apply please email a copy of your resume and cover letter detailing your relevant experience to adminjobs@downtowndc.org.

Please send documents in PDF format and the email with the subject line “SAMs Supervisor – Your First Name and Last Name.” For example: SAMs Supervisor – John Doe.

Submissions without requested items may not receive full consideration. References will be requested from candidates who receive further consideration. Due to the volume of applications we receive, we are unable to respond to queries about application status and will only reach out to candidates we pursue further. Employment offers are conditional upon a successful criminal background check and screening for illegal substances.

BID Employment Conditions

DowntownDC BID employees must have received or be willing to receive the COVID-19 vaccination by the date of the hire to be considered. Proof of vaccination is required.

Affirmative Action/Equal Employment Opportunity

As an Affirmative Action/Equal Opportunity Employer, DowntownDC is committed to excellence through diversity; DowntownDC BID recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. Please note that all new DowntownDC BID employees must have permission to work in the U.S.; therefore, employment eligibility verification is required.