Deputy Director of Public Space Operations

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Who we are

DowntownDC BID is a private non-profit organization that provides capital improvements, resources and research that keep the DowntownDC BID area clean, safe, economically, and environmentally strong and accessible.

We are a team of passionate individuals with a mission of making DowntownDC a world-class destination. DowntownDC is located in the heart of Washington, D.C. and is the largest economic hub in the Washington region. The DowntownDC community is made up of a 138-block area that includes 526 commercial properties, 30+ hotels, 2000+ residential units, 12 museums, 7 metro rail stations, 7 performance venues, the Capitol One Arena, the Walter E. Washington Convention Center, a Day Services Center serving individuals experiencing homelessness and so much more.

Position Summary

The DowntownDC BID is looking for a dynamic and creative leader to serve as Deputy Director of Public Space Operations. This role offers direct support to the Director of Public Space Operations and requires the daily management of the downtown public realm, which encompasses public waste and litter removal, cleaning, grafitti removal, public space beautification, wayfinding, infrastructure maintenance, outreach, landscaping and green space management, and constituent and stakeholder engagement. The Deputy Director will work with the Director to address both actual and perceived safety and security issues by providing and coordinating services, facilitating community outreach and engagement, and creating opportunities for shared learning and communication in monthly meetings and forums. This role will help to lead a team of 80+ dedicated Safety/Hospitality and Maintenance Ambassadors (SAMs). This role will also help to establish, foster, and improve external relationships in the downtown community through issue resolution, team management, community engagement, and the development of performance standards to help shape the appearance of the public realm in the heart of Washington, DC.

Purpose

The purpose of this position is to support the Director of Public Space Operations in leading and managing activities within the Public Space Operations Department of the DowntownDC BID including administrative, financial, community, security, staff, and stakeholder engagement. This position will be responsible for leading a team of dedicated Safety/Hopsitality and Maintenance Ambassadors, Supervisors, and other staff in helping to keep downtown clean, safe, and friendly. This role also supports the delivery of services to downtopwn stakeholders and requires frequent interaction with local and federal government agencies.

Responsibilities

  • Supports, all on-street services provided by the DowntownDC BID, including public waster and litter removal, graffiti removal, street cleaning, power washing, seasonal leaf and snow removal, paver repairs, landscaping, general beautification efforts, event and program set-up, breakdown, and execution support, and assistance with outreach to individuals experiencing homelessness.
  • In collaboration with the Director, determines priorities, identifies and assigns project teams, develops assessment and evaluation tools, establishes procedures and oversees planning and implementation. Sets meaningful goals and tracks measurable outcomes to ensure accountability for all projects.
  • Regularly “problem seek” by conducting ongoing role-appropriate stakeholder outreach, polling and engagement; identify potential areas of improvement and value-added solutions.
  • Collaborate with other BID team members to execute cultural and artistic “placemaking” activations within the BID as well as maintain and expand the organization’s public space branding efforts (e.g., the street banner program, arts in the public right of way, etc.).
  • Provide daily on-site supervision of the SAMs team and maintain a professional relationship with the SAMs team and ensure that daily work assignements are distributed in an efficient and equitable way.
  • Seek opportunities to create more efficient processes and workflows that improve overall organization efficiencies.
  • Respond proactively to developing safety concerns, identify solutions, and coordinate stakeholders and resources as needed.
  • Support special events by coordinating operational needs and safety requirements.
  • Creates and enhances partnerships as liaison with senior management levels of DC Department of Public Works (DPW) and the National Park Service, to ensure maximum attention to cleanliness in the BID area.
  • Sets policies and approves procedures for scheduling, monitoring and evaluating performance of all SAMs; oversees training plans, project strategies, disciplinary actions and safety awareness.
  • Other duties and projects as assigned.

Requirements

  • Bachelor’s Degree in public administration, management, criminal justice, organization management or related field preferred (or equivalent combination of education, training, and experience) with a minimum of 5 years of post-baccalaureate experience in a related role.
  • Outstanding work ethic, organizational skills, and attention to detail.
  • Ability to fluidly think on multiple levels including strategically, creatively, and adaptively.
  • Familiarity with District of Columbia government and agencies helpful but not required.
  • Open-minded and willing to engage with those who share different opinions and beliefs.
  • Solutions-orientated with strong intellectual curiosity and a bias toward both “problem seeking” and problem solving.
  • Demonstrated fiscal and business management skills, to develop, manage and track budgets and contracts, handle multiple priorities and execute projects to timely completion.
  • Excellent written and verbal communication skills, including demonstrated ability to articulate the organization’s philosophy and position to a wide range of audiences.
  • Demonstrated ability to work with, and foster partnerships in, both the public and private sectors.
  • Ability to work autonomously within a team environment while prioritizing and managing the completion of projects timely and efficiently.
  • All staff positions utilize standard business software and electronic communication.

Application Timeline

  • Start Date:
    • February 21st, 2022
  • How to apply:
    • Applications must be received by February 11th, 2022 to ensure maximum consideration. To apply please email a copy of your resume and cover letter detailing your relevant experience to info@downtowndc.org. Please send documents in PDF format and email with the subject line “Deputy Operations Director Candidate -Your First Name and Last Name”; for example: Deputy Operations Director -John Doe.

Affirmative Action/Equal Employment Opportunity

As an Affirmative Action / Equal Opportunity Employer, DowntownDC is committed to excellence through diversity; DowntownDC BID recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Please note that all new DowntownDC BID employees must have permission to work in the U.S.; therefore, employment eligibility verification is required.