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| BID Programs > Hospitality, Safety and Maintenance > Say Hello to DC SAM 
Say Hello to Downtown SAM......our specially trained safety, hospitality and maintenance teams, uniformed in red, white and blue. Downtown SAMs provide a friendly, welcoming and reassuring presence throughout Downtown. They offer a roving concierge service, assisting visitors, residents and workers with maps, directions and information on shopping, dining, local attractions and current events. During spring and summer, look for our hospitality kiosks, marked with bright red and white umbrellas, near Metro entrances and other busy attractions. Downtown SAMs offer whatever assistance is needed to enhance the Downtown experience, from walking people to their cars to connecting people in need with outreach and emergency services. Each Downtown SAM has radio access to a central dispatch office that is equipped with Compcierge DC, an electronic city guide that provides information about everything from restaurants to retail, tours to taxis or museums to money machines. You can feel confident that your questions can be answered by a Downtown SAM. SAM maintenance teams keep the curbs and sidewalks sparkling by picking up litter and removing trash and graffiti. They also patrol the neighborhood with clean machines, litter vacs, and gumbusting machines as a supplement to city cleaning services. SAMs also beautify Downtown public spaces by painting light and utility boxes, planting flowers, supporting landscaping efforts and hanging banners.
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